Rank: Guest
Joined: 9/8/2012(UTC)
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Hi,
We are newer to using DentalWriter and having a few patients that say they filled out the links, but when we try to find them and import, they are not showing up. Not sure how to troubleshoot, have just tried to send out the link again but sometimes that doesn't work either.
Thank you!
Shandra
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Rank: Administration
Joined: 11/21/2012(UTC)
Posts: 1,732
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Hi Shandra! No problem. Here's a link to the quick instructions on how to import questionnaires patients have completed online, but if they don't show up as expected please feel free to shoot us an e-mail to training@dentalwriter.com and one of our team members can take a look for you! https://help.niermanpm.com/knowledge/import-patient-online-questionnaire-step-1-of-4-step-process
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